In this position, you will provide technical support for Automation & Electrification Service, Process Automation Energy Industries (PAEN), delivering superior, professional service, remotely or on site. You will be responsible for performing service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service. As a Field Service Technician - Resident in New York, New York, you will be required to work independently and as part of a team based on customer/contract requirements.

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Regional Service Manager - North

• Provide site service to ensure safe and efficient plant operation utilizing the ABB System Six (DCI) with 800xA Distributed Control System
• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction)
• Troubleshoot distributed control system hardware, software issues and manage technical support requests on the customers behalf to optimize system performance
• Maintain customer database by logging each call and the support provided
• Suggest ABB solutions to enhance system performance and expand scope of value add service to the existing contract
• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations
• Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a "follow up" system with customers to ensure the technical advice provided was effective
• Support projects for hardware and software upgrades, system modifications and additions, both online and off line

• Bachelor's degree desired in Electrical, Chemical, Mechanical, Computer Science, Automation, or Control related degree
• Minimum 5 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered
• A good working knowledge of Microsoft, networking, cyber security and ABB System Six (DCI) with 800xA Distributed Control System is a plus
• Self motivated and self directed to accommodate the numerous customer responsibilities
• Work experience including DCS Systems maintenance, configuration and process control
• Selected resource will be full time at ABB customer site and will need to relocate in the proximity of New York, New York. ABB relocation assistance will be provided
• Resource shall have exceptional troubleshooting skills to resolve most problems
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, technical orientation, customer focus and a professional attitude
• Applicants must speak fluent English, have a legal driver's license
• Candidates must already have a work authorization that would permit them to work for ABB in the US

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-ONSITE myBenefitsABB.com