What success looks like in this role:

*Works under general supervision performing Tier 1 specific tasks. Functions as a Tier 1 escalation point for well-defined incidents and basic problems.

*Supports and maintains IBM mainframe system jobs (JCL) and backups.

*May support customer proprietary, COTS, or Unisys applications. Responds to service outages and other problems/issues.

*Complete IAM requests for Mainframe access

*Provides support for simple troubleshooting requirements.

*Perform incident restoration and implements standard changes.

*Coordinate with vendors using SOPs.
*Expected to escalate to Resolver Groups as per defined escalation procedures.

*May be required to work in rotational shifts (24x7 shifts applicable) and provide on call support if required.

You will be successful in this role if you have:

*University degree or equivalent education and experience.

*Must have both verbal and written communication, logical and analytical skills.
*Ability to support multiple clients/ technologies as part of shared support delivery.

*Control M scheduling experience

*JCL, TSO and ISPF experience on IBM mainframe environments

*Willing to train on additional 3rd party products

#LI-HS1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.