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Philadelphia, PA, US, 19019
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Clinical Support Representative (CSR) assists Account Mangers to support Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region.
The CSR performs the value-added services to differentiate STERIS from its competitors which includes (but is not limited to) equipment audits, EEP program utilization/support and Customer in-services. The CSR also supports the after-sale process, including inventory of deliveries, post order submittal sign-off and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
- Assists Account Mangers to support Customer facing activities inprimary inpost-actions including support of projects/installationswithin the territory.
- Possesses a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits)and how to properly position them as viable Customer solutions. Understands and effectively presents technical literature and how it applies to solving the Customer needs.
- Understands and effectively presents technical literature and information of all products when needed.
- Provides exceptional CustomerService by providing supportwithinitialuse ofequipment/services including onsite supportandstartupof video integration.
- Acts as a liaison between Service and Sales at the time of installation.
- Plays a support role in theafter-saleprocess, includingpost order submittal, OAI, planning sheetsign offandin-servicingto ensure Customers have a thorough knowledge of thesafe use of equipment.
- Develops relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
- Is knowledgeable about each account's history, contacts, and current and long-term purchase plans for designated products.
- Identifies and recognizes key business opportunities and trends to appropriate teammember.
- Observes and reports competitoractivityand tactics to management.
- Assists in generating quotes.
- Effectivelycommunicateswithkey team members and support resources in the territory.
- Provides Customer feedback to team members as appropriate.
- RecordsCustomer feedback and complaint information through the proper quality processes and channels.
- Acts on potential prospecting leads from existing Customers and communicates quickly with team members.
- Establishes and maintains ongoing relationships and communication withcounterpartsin Sterile Processing, PDM's, Corporate and Strategic Accounts, Field Representations and home office support teams.
- Performs other duties as assigned by management.
- Associate's Degree
- 2+ years of documented successful salesor clinicalhospitalexperience in medical devicesales or B2B strongly preferred or2+years of experiencein the ORI/SPD,or in support of those functionssuch asClinical Engineering, Hospital IT.; experience in audio/visual communications is strongly preferred.
- Upon hire, successful completion of product specific training modules is required.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Philadelphia, PA, US, 19019
STERIS Sustainability
Life at STERIS
Nearest Major Market: Philadelphia
Job Segment:
Infection Control, Risk Management, Sterile Processing, Patient Care, Medical Device, Healthcare, Finance
STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.