Respond to customer inquiries on the telephone, through online networks, and by mail. Communicate with customers to help them understand how to use the product properly. Handle customer problems that appear to arise from the use of the product. Handle requests for replacing defective parts. Complete, maintain, and process pertinent paperwork and records. Perform limited f

Provides oversight of all reliability related activities. On board new products and support existing products. Water heaters, tankless water heaters, water filtration systems, etc. Coordinates creation of reliability test plans for residential engineering projects. Provides or supervises FMEA activity for residential engineering projects. Provides analysis of warranty dat

Responsible for assisting supervisor with employees (both full time and temporary) within department, and will interact with employees in various instances. Promote a work environment conducive to high employee morale. Review daily schedule prior to shift to anticipate product changeovers, staffing changes, etc. Responsible for all aspects of safety, quality, production a

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving highly complex electric and gas water heater equipment issues on a minimum of three product lines, Documenting call, installation, an

Manage parts sales order backlog. Utilize JDE information effectively and efficiently while entering all customer parts orders into JDE Receive and handle customer requests and complaints via phone, fax or computer. Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer. Call customers when necessary to advise

Develop and execute strategic marketing plans for the North American Water Treatment Professional channel lines of business and brands. Work cross functionally with Sales, Product, Engineering, and other business leaders to identify opportunities to attract prospective customers and retain existing ones. Work with Marketing and Sales leadership to effectively prioritize a

Manages all aspects of a complex and significant engineering project, from start to finish, so that it is completed on time and within budget Uses and applies advanced engineering principles within a particular field of specialization. Identifies projects of value to the company. User of CAE tools such as Solidworks, MATLAB, LabView, Minitab, EES, CFD, FEA. Develops and a

Interface SAP BW with SAP and third party analytics tools to improve usability and process efficiency Advise on development and testing proposals amongst team members across the full analytics stack Collaborate with other functional architects and business analysts to ensure end to end analytic needs are met Understand non SAP business systems and support business analyst

Complete training and perform operator functions in accordance with required work instructions for the position. Must be able to read, understand and run the production schedule Must be able to work with automated machinery and have the ability to perform troubleshooting tasks in order to increase machine up time. Must be willing to learn multiple operations and work in d

Manage the scheduling, completion, and quality of the following maintenance repairs. Roofing Painting Plumbing Concrete Repair Office Remodeling Cardboard Recycling Lawn Maintenance Landscaping Pest Control Various Carpentry Projects Manage the shop supplies to control cost while assuring the correct supplies are available to complete quality craftsmanship in an efficient

Apply sound ergonomic and safety practices in all functions of manufacturing process, equipment and facilities. Develop, evaluate, and improve manufacturing methods using data collection, analytical analysis and experience. Evaluate New Technologies and Processes in support of improving Manufacturing Efficiencies, Productivity, Cost Savings and/or Product Quality. Develop

Identify and evaluate corporate development opportunities; identify key drivers and commercial assumptions and develop synergy opportunities. Support mergers and acquisitions (M&A) that align with Company strategic goals, by completing financial models and valuations, leading due diligence and integration processes and partnering with functional leaders to ensure a coordi

Participate as member of the North America Water Treatment leadership team and work closely with other functional leaders on the team. Plan, direct, and monitor the activities of the sales team to achieve established sales targets through the professional channel (includes dealer network, retail, and wholesale). Provide strategic oversight to a national sales team to impl

Ensures agents are on task including following company policy and guidelines. Assesses departmental and company needs relative to call volumes and takes appropriate actions. Completes quality scans on agent calls. Conducts one on one quality assurance meetings and coaching. Provides continuous training. Evaluates departmental needs and makes recommendations. Handles high

Perform all functional testing / troubleshooting of completed units for compliance to all quality standards including fit, form and function, including documentation of all assembly and test results. Verifies the information on the work order header is correct such as BOM part numbers, quantities, and consuming locations. Follows procedures to see that info gets corrected